The Jewellery Group Pty Limited (“Zamel’s” “us” “we”) owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. If you do not agree to the Terms and Conditions, please do not use or access this website.


If the Website contains any typographic errors then we reserve the right to correct such errors. Items which are advertised on promotion have been ticketed for sale at higher prices before the promotion commenced. Sales may have taken place at lower than ticketed prices.

Despite all reasonable safety measures from Zamel’s, this website cannot be guaranteed to be error free. The presence of any such errors will not be a breach of this agreement. Zamel’s cannot guarantee any data or links available for on this website are free of viruses or other spyware. You must take your own precautions to ensure that the method which you employ for accessing the website does not expose you to any risk.

By using our website, you consent to the receipt of direct marketing material. We wiII only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.


You acknowledge and agree that Zamel’s have no obligation to sell any item either online or in-store where that item is listed with an incorrect price or with incorrect information.

Zamel’s cannot guarantee that our website is error free. It may happen from time to time that an item is listed with an incorrect price or incorrect information. Where such an error occurs, we reserve the right to correct the error as soon as practicable once we become aware of it.

If you have ordered the item at the incorrect price, we reserve the right to reject or cancel your order—regardless of whether or not you have paid for the item. If you have already paid for the item, and we subsequently reject or cancel your order, we will refund to you the amount you paid.



Some products may appear larger or smaller than their actual size, and colours may vary on screen. If you require clarification on the size or colour of any item, please arrange an in-store appointment prior to committing to purchase these items. Zamel’s cannot be held responsible for any such errors or omissions.

Rain checks or equivalent goods may be offered if stock is unavailable. We reserve the right to correct pricing errors. Carat tw = carat total weight. White Gold, Rose Gold and some Sterling Silver jewellery has been rhodium plated to enhance its appearance. This plating is not permanent and may require re-plating in the future. Pendant prices include rose, gold or silver tone plated display chains only. CZ denotes Cubic Zirconia.


You must pay for products purchased on the Zamel’s website at the time of placing an order, in the manner explained on this website.


Zamel’s uses its best effort to ensure products ordered are available for delivery. Otherwise, in most cases Zamel’s will notify you where a product is unavailable prior to you completing your order. You acknowledge that in certain circumstances this is not possible, and Zamel’s may need to decline an order you have placed for a product where Zamel’s determines that it is unavailable for delivery. We do not accept responsibility for any items advertised on this website that may be unavailable due to circumstances beyond our control. Rainchecks or equivalent goods may be offered if stock is unavailable.


Delivery terms including delivery areas, delivery costs and estimated delivery times are contained in Zamel’s Delivery Information. We retain ownership and title of the goods we supply to you until we have received the full price for the goods, relevant delivery charges, and dispatched your order.


Zamel’s may change the prices on this website at any time. Product availability and product prices may vary between Zamel’s retail stores and those found on this website.


Please click HERE for our payment plans.


Please click HERE for our Lay-By policy.


A minimum expiry period of 3 years and no post-purchase fees apply to gift cards/vouchers purchased from 31 March 2018. Zamel’s will honour the gift card/voucher for at least 3 years, regardless of what is printed on the card.

The following exclusions apply:

  • A gift card or voucher that was sold before 31 March 2018. The terms and conditions in place at the date of purchase of those cards will continue to apply.
  • A gift card or voucher that is given by a business for free to a consumer.
  • A gift card or voucher exchanged for goods returned to the supplier of the goods.
  • Gift cards supplied as part of a customer VIP program.
  • A gift card or voucher supplied as part of a temporary marketing promotion as a bonus to the purchase of a good or service.


Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.

You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.

Full details of your consumer rights may be found at www.consumerlaw.gov.au.

Please retain your receipt for proof of purchase.

All goods purchased via this website are subject to our Refund Policy. To view this policy click HERE.


All content in the Website (including text, graphics, logos, recordings and software) are either owned by The Jewellery Group Pty Limited, or licensed to us by third parties, and is subject to Copyright under Australian and International law. Except where specifically noted, no information or graphics on this website may be copied, replicated, downloaded or reproduced in any form without our express written consent.


We will comply with the terms of our Privacy Policy available HERE, and you consent to the terms of this Privacy Policy.


These Terms and Conditions are governed by, and construed in accordance with the laws of South Australia. If a dispute arises regarding these terms of use, you agree to submit to the exclusive jurisdiction of the courts of South Australia.