Please contact the stores before you plan your visit.
To help us, please ensure your delivery details are correct. Thank you for your support and patience.
HOW MUCH DOES SHIPPING COST?
The Zamel’s standard shipping charge is a flat fee of $9.90 for all orders within Australia.
HOW LONG WILL MY DELIVERY TAKE?
Once your order has shipped, please allow 2-10 business days for delivery depending on your location and method of delivery (express or standard). Special Orders are excluded from these delivery times, please see individual products for Special Order time frames.
At times we may pack and ship your parcel from multiple warehouses. If you have purchased more than one product, you may receive your purchases in two separate packages.
WHAT COULD DELAY MY ORDER?
Whilst we endeavor to fulfill all orders, please be aware that some styles may not be available at the time of order, particularly during sale or high demand periods like Christmas. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfill your order.
We work hard to protect our customer’s personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 – 2 business days before they are actioned.
You can check the status of your order by emailing firstname.lastname@example.org or calling 08 8228 4525 – please ensure you have your order number on hand.
HOW DO I TRACK MY ORDER?
When your order is shipped, you will receive an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
DO I NEED TO SIGN FOR THE DELIVERY?
For security reasons, a signature is required for all deliveries.
I’VE MISSED MY DELIVERY, WHAT NOW?
If you’re not present when the delivery arrives, a notice will be left at your address for collection at a nearby post office or alternate pick-up arrangements.
DO YOU SHIP INTERNATIONALLY?
Yes, we are currently delivering only in New Zealand.
CAN I CHANGE MY DELIVERY ADDRESS?
We require that the credit card billing address and the delivery address match. As we process and pack your order as soon as possible, should you notice an error in the address entered, you can only amend the shipping address if your order has not been processed by our warehouse team. To correct shipping address errors, please contact our Customer Service Team as soon as possible on 08 8228 4525.
TERMS AND CONDITIONS
- agrees to indemnify The Jewellery Group Pty Limited for any loss incurred due to a failure, or failures, by associated postage services; and
- acknowledges that they have no claim against The Jewellery Group Pty Limited for inconvenience caused due to a failure, or failures, by associated postage services.